Return & Exchange Policy

  • Returns and exchanges are accepted within 30 days of delivery.*
  • All returns/exchanges must be authorized via our return portal or email. Unauthorized returns may not qualify for a refund or exchange.
  • Items must be returned in their original condition: unworn, unused, and with tags attached.

*Need extra time? We offer extensions for special circumstances like gifts or holidays. Contact us at cs@modlw.com.

 

Exchange (or Store Credit) Process

(Preferred)

  1. Visit our return portal:  https://modlw.com/apps/return_prime
  2. Enter your order details, select your exchange option, and submit.
  3. You’ll receive a return label via email within 24 hours. Package your items and drop them off at your nearest post office.
  4. Once we receive your return, we'll review it and process your exchange within 2-3 business days.

Please Note: Exact exchanges are FREE.

 

Return Process
  1. Begin at our return portal: https://modlw.com/apps/return_prime
  2. Enter your order details, select your refund method, and submit.
  3. You’ll receive a return label via email within 24 hours. Package your items and drop them off at your local post office.
  4. Once we receive your return, we’ll review it and process your refund within 2-3 business days.
    Please Note: A $7 shipping fee will be deducted from your refund.
     
    Non-Returnable Items
    • Final sale items
    • Items returned after 31 days from delivery
    • Items that are worn, damaged, washed, or missing tags

       

      Damaged/Lost/Incorrect Items

      • Damaged Items: If your items arrive damaged, email photos to our customer service team at cs@modlw.com. We'll process a replacement immediately—no need to return the damaged items.
      • Lost Packages: If your order is marked "delivered" but you haven't received it, contact us right away at cs@modlw.com. Note: Most packages are delivered to your mailbox.
      • Incorrect Items: If you received the wrong items, email photos to cs@modlw.com, and we’ll correct your order ASAP. We'll provide return instructions if needed.

       

      Product Warranty

      • 6-Month Coverage: Your items are fully covered for replacement against damage beyond normal wear and tear within 6 months of purchase. This is discretionary and requires a quality review. If you notice unusual damage, please email photos to cs@modlw.com.
      • 6 to 12 Months: Your items are eligible for store credit up to 50% of the purchase amount for damage beyond normal wear and tear from 6 months to 1 year. This is also discretionary and requires a quality review. Email photos to cs@modlw.com if you believe your items have unusual damage.
      • Warranty Expiration: The product warranty expires after 1 year.